Help Center

Answers to common questions about bookings, payments, listings, and everything in between.

Getting Started

Finding & Booking

Payments & Fees

For Providers

Cancellations & Refunds

Messaging

Account & Profile

Getting Started

Finding & Booking

Payments & Fees

For Providers

Cancellations & Refunds

Messaging

Account & Profile

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Help Center

Getting Started

How do I create an account?

What is the difference between a Booker and a Provider?

Can I be both a Booker and a Provider at the same time?

Is MultiMediaPlug free to join?

How do I become a Provider?

Finding & Booking

How do I search for crew, equipment, or locations?

How do I send a booking request?

What happens after I submit a booking request?

Why can't I see the provider's phone number or email address?

Can I message a provider before booking?

What is the difference between an inquiry conversation and a booking conversation?

Payments & Fees

What fees does MultiMediaPlug charge?

How does the payment schedule work for crew bookings?

When is payment due for equipment rentals?

What payment methods are accepted?

When will I receive my payout as a provider?

Is my payment information secure?

Do equipment listings require a security deposit?

For Providers

How do I create a listing?

How do I connect my bank account to receive payouts?

How do I set my availability?

Do I need insurance to be a provider?

What is a kill fee and how does it work?

What happens if I cancel a booking?

Can I set a custom rate for a specific booker?

Cancellations & Refunds

What is the cancellation policy for crew bookings?

What is the cancellation policy for equipment rentals?

What is the cancellation policy for location bookings?

What if the provider cancels on me?

How long does a refund take to process?

Where can I find the full cancellation policy details?

Messaging

Why is the other person's contact info hidden in my messages?

When does contact information become visible?

Can I send files and attachments in messages?

Where do I find my messages?

Will I get an email when I receive a message?

Account & Profile

How do I edit my profile?

How do I change my password?

How do I delete my account?

How do I download my data?

How does profile verification work?

What happens to my reviews and ratings if I close my account?

Still need help?