Effective: March 1, 2025 · Last updated: March 2026
By creating an account or using MultiMediaPlug (“we,” “us,” or “the Platform”), you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the Platform. These terms apply to all visitors, registered users, bookers, and providers.
MultiMediaPlug is an online marketplace that connects media production professionals across three verticals:
MultiMediaPlug is a marketplace platform only. We are not a party to the agreements between Bookers and Providers, and we do not employ, direct, or control any Provider. Providers are independent contractors or property owners, not employees or agents of MultiMediaPlug.
To use most features of the Platform, you must register for an account. You agree to:
Users may hold both a Booker role (to book services) and a Provider role (to offer services) on the same account. A mode toggle controls which context is active at any given time.
If you list services, equipment, or a property on MultiMediaPlug, you agree that:
Provider cancellations are tracked on your public profile. Repeated cancellations may result in listing removal or account suspension.
Bookings are daily (not hourly). A booking request is not confirmed until the Provider accepts it. A confirmed booking becomes a binding agreement between Booker and Provider, subject to these Terms and the applicable cancellation policy.
Self-booking is prohibited. You may not book your own listings.
Contact information (phone numbers, email addresses) shared in messages is automatically redacted until a booking is confirmed and payment has been made. This protects both parties and the integrity of the platform.
You agree not to attempt to circumvent the platform by sharing contact information before it is unlocked, or by transacting with the other party outside the platform following an introduction made through MultiMediaPlug.
MultiMediaPlug charges fees on both sides of a transaction:
Fee percentages are displayed at the time of booking and are subject to change with notice. Current fee rates are always shown before you confirm a booking or accept a payment.
Payments are processed by Stripe. By using the payment features, you agree to Stripe's Terms of Service. MultiMediaPlug does not store your full card details.
Crew bookings use a milestone payment schedule (minimum 25% due on acceptance, with the remainder in agreed installments). Equipment rentals require 100% payment no later than 24 hours before pickup. Location bookings follow the payment schedule displayed at checkout.
Providers must complete Stripe Connect onboarding to receive payouts. Funds are disbursed to your Stripe Express account after booking completion, subject to Stripe's payout schedule (typically 2–5 business days).
Cancellation refund amounts depend on when the cancellation occurs relative to the booking start, and vary by vertical. The full details are at Cancellation Policies. A summary:
Provider cancellations always result in a full refund to the Booker.
Equipment listings may require a security deposit, which is held as a payment authorization. The deposit is not charged unless damage is confirmed during the 48-hour inspection window after equipment return. If the equipment owner reports damage, MultiMediaPlug facilitates the dispute process but is not liable for damage outcomes.
Renters are responsible for the equipment during the rental period and must return it in the same condition it was received.
After a booking is completed, both parties may leave a review. Reviews are subject to a 14-day window. Reviews must be honest, first-hand, and based on the actual booking experience. We prohibit:
MultiMediaPlug reserves the right to remove reviews that violate these guidelines. Ratings affect search ranking and trust on the platform.
You agree not to:
Users may flag listings, profiles, or messages that violate these rules. MultiMediaPlug reviews flags and may remove content, suspend, or permanently ban accounts that violate these Terms.
If a dispute arises between a Booker and Provider, either party may file a dispute within 48 hours of booking completion. MultiMediaPlug will review the dispute and may facilitate a resolution, but we are not obligated to do so and our decision on disputes is final.
MultiMediaPlug is not liable for the actions or omissions of any user, including damages arising from bookings, cancellations, equipment damage, or location issues.
You retain ownership of content you submit to the Platform (photos, listing descriptions, portfolio items). By posting content, you grant MultiMediaPlug a non-exclusive, royalty-free, worldwide license to use, display, and reproduce that content to operate and promote the Platform.
MultiMediaPlug and its logo, design, and branding are the property of MultiMediaPlug. You may not use them without written permission.
You may delete your account at any time from your profile settings. A 30-day cooling-off period applies before deletion is final, during which you may cancel the request. Active bookings must be resolved before deletion can proceed.
MultiMediaPlug may suspend or terminate accounts for violations of these Terms, at our discretion, with or without prior notice. Certain financial records are retained for legal and tax compliance purposes even after account deletion.
The Platform is provided “as is” and “as available.” MultiMediaPlug makes no warranties, express or implied, regarding the quality, accuracy, safety, or reliability of any listing, user, service, or equipment on the Platform. We do not guarantee uninterrupted or error-free service.
To the fullest extent permitted by law, MultiMediaPlug shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including damages from bookings, cancellations, equipment damage, or disputes between users. Our total liability to you for any claim arising from use of the Platform shall not exceed the total fees paid by you to MultiMediaPlug in the 12 months preceding the claim.
These Terms are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration rather than in court, except where prohibited by law. You waive any right to participate in a class action lawsuit or class-wide arbitration.
We may update these Terms from time to time. We will notify you of material changes by email or by a notice on the Platform. Continued use of the Platform after the effective date of changes constitutes acceptance of the updated Terms.
Questions about these Terms? Reach us at legal@multimediaplug.com.