Get in touch
The right inbox gets you a faster, more useful response. Pick the one that fits your question.
General Support
Questions about bookings, payments, listings, or how the platform works.
support@multimediaplug.comPartnerships & Press
Partnership inquiries, media requests, or anything business development related.
hello@multimediaplug.comLegal & Privacy
Terms of Service questions, GDPR/CCPA requests, data deletion, or copyright notices.
legal@multimediaplug.comPrivacy Specifically
Data access requests, opt-outs, or questions about how we handle your personal information.
privacy@multimediaplug.comBefore you write to us
Many questions are answered faster in our Help Center than by waiting for a reply. Check there first — especially for:
- How cancellation refunds are calculated
- When contact information becomes visible
- How the crew kill fee works
- When payouts are sent to providers
- How to connect a Stripe account
- How to edit or delete a listing
What to expect
We read every message. Response times above are targets, not guarantees — complex issues take longer. If your booking is currently active and time-sensitive, include your booking ID in the subject line.
We do not offer phone support at this time. Email is the fastest way to reach us because it gives us the context we need to actually help.
If you have a dispute with another user on the platform, use the dispute flow inside your booking rather than contacting support by email — disputes filed through the platform are resolved faster.